Tuga Army
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Terms & Policies

Terms of Use

Read carefully the terms of use, privacy and cookies policy of the Tuga Army platform.

Last updated on 3 min read

These terms govern your access to and use of the Tuga Army platform, servers and services. By using the platform, you accept the following.

Important note

By using our services, you confirm that you have read, understood and agree to all the terms set out here.

1. Definitions

  • Platform: the tugaarmy.pt website and associated services (servers, APIs, dashboard, authentication and payments).
  • User: anyone who accesses the Platform; “you” refers to the individual User.
  • Account: a unique profile authenticated via Steam OpenID and linked to a SteamID.
  • Service: any feature made available (3-month or annual VIP/PREMIUM, TAC Coins, unban requests, server access).
  • TAC Coins: internal digital units, with no fiat value, used to acquire specific benefits (for example, an unban).
  • Unban: the process of removing an internal ban within the Tuga Army systems, subject to the applicable rules; it does not affect external bans (e.g. Steam).
  • Personal Data: information relating to an identified/identifiable person (e.g. SteamID, avatar, email, IP, order_id, logs).
  • Immediate Performance: provision of digital content/benefit right after payment/credit validation (e.g. VIP activation, TAC Coins credit, start of processing of an eligible unban).

2. Scope and acceptance

  • By using the Platform, you accept these Terms. If you do not agree, do not use the Platform.

3. Account and authentication

  • Authentication via Steam OpenID; each Account is linked to a SteamID. You are responsible for the security of your Steam access and for activity on your Account.

4. Paid services (VIP/PREMIUM; upgrade and renewal)

  • Plans: 3 months or 12 months (annual).
  • Immediate performance: privileges may be activated right after payment confirmation.
  • Status upgrade: when you upgrade to a plan of greater duration/level, the previous cycle ends immediately with no pro-rata credit; a new full cycle starts on the upgrade date. Example: with 20 days left of a 3-month plan, upgrading to annual cancels those 20 days and starts a new 12-month period.
  • Early renewal: starts a new cycle on the payment date, with no carry-over of remaining days.

5. Unbans

  • Unbans can only be acquired with TAC Coins, just like statuses.
  • Time eligibility: only 30 days after the ban starts. Deposits/credits before that period do not allow purchasing the unban; the TAC Coins remain in your balance.
  • If the ban is lifted by moderation before the unban is purchased, the TAC Coins remain available for other uses; there is no cash refund.
  • An unban applies only to internal systems; it does not guarantee any effect with third parties (e.g. Steam).

6. Payments and validation

  • Providers: PayPal and EuPago (MB WAY, PayShop, Multibanco).
  • Effects only after valid confirmation via webhook/notification, with signature/HMAC verification and idempotency by order_id.
  • In the event of a chargeback/dispute: privileges may be suspended until resolution.

7. Waiver of the right of withdrawal (immediate performance)

  • When purchasing digital services with immediate performance (3-month/annual VIP, TAC Coins, upgrade/renewal) you confirm at checkout that you want immediate performance and that, under Decree-Law no. 24/2014 of 14 February (art. 17) and Directive 2011/83/EU, you waive the right of withdrawal for that specific purchase.

8. Limitation of liability

  • Within the limits of the law, Tuga Army is not liable for indirect damages, loss of profits, loss of data, or for decisions/unavailability of third parties (Steam, PayPal, EuPago, Cloudflare, AWS, Vercel). Nothing in these Terms excludes the user's mandatory rights.

9. Changes, versioning and notices

  • We will keep a version history with dates. Material changes may be communicated via Discord with reasonable notice.

10. Governing law and disputes

  • Portuguese law. EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

11. Contact

Annex A — Payment, Refund and Chargeback Conditions

  • General rule: payments are non-refundable.
  • Exception: a refund only for a proven technical error attributable to the Platform (e.g. a failure that prevented delivery after confirmed payment).
  • Chargebacks/disputes: privileges suspended while the dispute is ongoing; the Platform may recover costs and revoke benefits if the dispute is unsuccessful.
  • Internal deadlines: initial response to requests within 14 business days; final resolution within 60 days. Refunds, when approved, via the original method when possible.
  • Required proof: order_id, receipt and a factual description of the problem.

For legal questions or to exercise your rights

[email protected]

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